Shipping policy

PRINTORY SHIPPING POLICY

At Printory, many of our products are made specifically for you after your order is placed.

ORDER PROCESSING

Orders are sent to production after they are confirmed. Processing times may vary depending on the product, availability, and production requirements.

SHIPPING & DELIVERY

Shipping rates and available delivery options are calculated and displayed at checkout based on your order and delivery destination.

Delivery estimates shown at checkout are estimates only and are not guaranteed. Once an order has shipped, delivery times may be affected by the shipping carrier, weather, holidays, customs, or other circumstances outside our control.

TRACKING

When tracking information is available, it will be provided after your order has shipped.

INCORRECT SHIPPING ADDRESS

Please review your shipping address carefully before completing your order. If you notice an error, contact us as soon as possible. Once an order has entered production or has shipped, we may not be able to change the delivery address.

LOST, DAMAGED, OR INCORRECT ORDERS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 10 days of delivery. Please include your order number and clear photos of the issue so we can review it.

CUSTOMS & INTERNATIONAL ORDERS

International shipments may be subject to customs duties, taxes, or import fees depending on the destination. Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout.

QUESTIONS

If you have questions about your order or shipping, please contact Printory through the contact information provided on our website.